EOS Faktor Zrt.
Complaint handling policy
(368 kb)
Appendix No. 1: Consumer complaint to service providers (50 kb)
(50 kb)
Appendix No. 1: Consumer complaint to service providers (50 kb)
(336 kb)
Appendix No. 2: Power of Attorney for representation of a business organization
(490 kb)
Appendix No. 3: Power of Attorney for representation of a natural person
(252 kb)
Appendix No. 4: Requirements for a Power of Attorney
(217 kb)
Appendix No. 5: Record of Complaint
(211 kb)
Appendix No. 6: Contact information for Conciliation Boards
(98 kb)
Appendix No. 7: First-instance official tasks for consumer protection
(45 kb)
Appendix No. 8: Information on the steps of complaint handling
(72 kb)
Request for Equity (Form to be submitted to the Financial Arbitration Board)
(296 kb)
Consumer request (MNB form)
(231 kb)
Complaint
Please contact us on any of the following methods: write an email or a letter, call us, visit our office.
Contacts
EOS Faktor Zrt.
Váci út 30.
QUADRA OFFICE
1132 Budapest
Hungary
Fax: 06-1/999-7953
Business hours:
Customer service + complaint handling in person:
MON-FRI | 8:00 AM - 4:30 PM, WED | 8:00-18:00
Customer service + complaint handling by telephone:
MON-FRI | 8:00 AM - 4:30 PM, WED | 8:00 AM - 8:00 PM
Phone: +36 1 887-9000 (For case numbers beginning with the letter "F")
Phone: +36 1 885-0180 (For case numbers beginning with the letter "K")