Cross-border solution: global approach, local know-how.
For the field of cross-border debt collection, we offer the perfect solution: It doesn’t matter how many languages your defaulting customers speak; with our help, you will only need one. We guarantee that you will have a local contact person in your home country for the whole area of international receivables management.
We ensure during the contact that the defaulting debtors experience the proper combination of diplomacy, integrity and professionalism. We strive to reach a solution satisfactory for both parties. We know the legal systems of the different countries and we speak the language of the debtors. The international debt collecting process is managed locally by a local contact person. We guarantee legal expertise while observing local thinking, and our customers may realize direct advantage from our experience of a decade and the local know-how we have.
Shared Service Solution: group-wide process harmonisation, regional focus
We provide your Shared Service Centre with the infrastructure and technology to optimise your global debt collection strategy, always depending on your international structures and specific needs. By managing your international debt collection with the Shared Service Solution of EOS Global Collection, you will improve your efficiency and increase the level of standardisation and transparency within your group-wide collection process. The EOS Global Collection network offers you local experts in over 180 countries. Your local branches can discuss about their collection cases with a local contact person who is in charge for your files on a regional level. Together with a group-wide framework contract and a central reporting system, EOS provides you with the perfect solution for your Shared Service Centre.
Client-oriented business solution:
- Global framework contract with your SSC
- Regional contact persons for operational discussions
- A fully automated communication and case submission flow
- Reporting on group level