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EOS Newsroom

EOS Magazine

From analytics to security tools: The tech highlights of the EOS Group.

Year after year, EOS invests in new technological trends. Four examples show how EOS clients, and consumers, can now benefit from these technologies.
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Interview: “The secured receivables market is all about relationships”

EOS has greatly expanded its expertise in the processing of non-performing secured loans in recent years. Experts from two EOS countries share their experiences and provide insights into two very different markets.
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New CEO Marwin Ramcke: “We are going to set new benchmarks in the financial industry.”

Marwin Ramcke leads the EOS Group as new CEO. In this interview he reveals his plans for the future and discusses the challenges he sees managers facing today.
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EOS 2021 Chatbot Survey: How employees and customers profit from AI.

Chatbots relieve employees of simple tasks – giving them more time for more complex customer issues and increasing their satisfaction.
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EOS 2021 Chatbot Survey: Two of three companies already use bots.

Nearly two thirds of European companies are already using chatbots – and this number is growing. But they are still leaving a lot of potential untapped.
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Corporate responsibility at EOS: Debt collection means taking responsibility.

The EOS Group is resolutely pursuing its corporate responsibility agenda. But climate protection is not the only objective. The company’s CR strategy focuses above all on social and corporate engagement.
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Press releases

From November, Viktória Kovács will lead the HR directorate at one of Hungary's leading receivables management companies

The specialist graduated as an economist and has more than 20 years of experience in HR. During her career, she has worked in leading professional positions at many large Hungarian and international companies. She started her career as a recruitment consultant, then spent 15 years at GE's two divisions and Budapest Bank. After GE's HR Leadership Program, she has mostly participated in HR Business Partner roles in the company's life in global, regional, and Hungarian positions.

Subsequently, as AVON’s regional HR manager, she worked with sales, logistics, and IT teams from 5 countries with corporate culture, talent development, lean and change management focus. After that, as the HR manager of Affidea Hungary, she worked on strengthening acquisition, talent development, and corporate culture. She spent the past year as a consultant for HR Partner Consulting, where she worked on the development of HR processes at SIGNAL IDUNA Insurance.

"My work will focus on organizational development, conscious talent management and strengthening the corporate culture so that our employees can work as confidently and committedly as possible in today's fast-changing world, and EOS can be an even more successful and attractive employer," said Viktória Kovács.

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According to an annual report by EOS - one of Europe’s leading receivables management companies - households has sought to repay overdue debts that were not subject to the government credit moratorium.

Budapest, February 20, 2021 - The year 2020 also caused significant uncertainty in the receivables management market. Although it became clear in the spring that the state moratorium did not apply to debts that had already expired or terminated and such managed by the debt management companies, one of the leading players in the market, EOS Hungary, tried to help debtors in trouble due to the epidemic with a voluntary moratorium.

“In the first quarter of the year, we experienced a significant uncertainty in the economy, as neither the assignees nor the assignors could have foreseen exactly how the government is planned to handle the crisis, and what measures would apply to which companies, and for how long. This uncertainty meant that we registered a significant slowdown in the primer non-performing loan market” said Tamás Lencsés, Managing Director of EOS Faktor Zrt.

The voluntary moratorium introduced by EOS was twice for a period of 3 months, which meant that if a debtor claimed fairness on the grounds of the situation caused by the epidemic, he/she could be exempted from repayment for up to 6 months. “Experience has shown that less than 1% of our debtors took advantage of this opportunity, indicating that the population was consciously trying to use the funds, freed up due to the credit moratorium, to repay its already overdue debts. Although the voluntary moratorium has expired, in line with our corporate purpose, we continue to look for opportunities to find flexible solutions for our debtors in trouble due to this pandemic” added Tamás Lencsés.

In the second wave, the NPL market for receivables was almost completely dried-out, as it was and still not possible to terminate contracts of overdue receivables. Nonetheless there are already signs of a resumption of assignments for late 2021. “We have already registered receivables package sales; however, they lag far behind of the previous years both in volume and value. The assignors are following a sit and wait strategy, and they will understandably make steps if they see what claims will appear in their books after the credit moratorium expires.”

According to the EOS Hungary report, when the financial service market can restart depends on the arrival and distribution of vaccines, but the situation is significantly different from the period of the 2008 financial crisis. “While the direct cause of the previous crisis was over-lending, it is now a more conscious and frugal attitude towards the population. We see that the economy now has more reserves than it did 13 years ago. We are currently looking forward to the resumption of the economy and the NPL market in the third to fourth quarters” the CEO added.

At the beginning of 2020, the year started with optimistic expectations, because although the situation was constantly analyzed at EOS, it seemed that the epidemic would not have a decisive impact on daily work processes, but in early March the company had to switch to  teleworking in a matter of days. "Our situation was fortunate, as we introduced a regulated way of working from home at EOS Hungary shortly before the start of the epidemic, so the changeover did not cause a significant disruption to business operations" said Viktória Kovács, HR Director of EOS Faktor Zrt.

The company put half of its colleagues in home office at the beginning of the first wave, and by June, almost the entire staff had worked from home. The most complex part of this process was the preparation of the IT infrastructure, the administration of various declarations and official documents was already remote. Nearly 90% of the company’s employees currently work from home during the second wave. “The crisis has forced us to rethink our cost structure and our primary goal has been to retain the employees we have managed to achieve. Despite the crisis, EOS Hungary is extremely stable and has successfully retained the expertise that underpins quality service” said the expert.

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  • Increase in revenue due to strong business performance in Eastern Europe
  • Again, a high level of investment in secured and unsecured receivables
  • Strong push towards digitalization

Hamburg, Germany, July 15, 2020 – By consistently following its strategic direction as a technology-driven debt collection provider and financial investor, the EOS Group headquartered in Hamburg has again increased its revenue in the 2019/20 financial year. With a 4.8% increase in revenue to EUR 853.1 million, the previous year recorded very positive results. Earnings before interest, taxes, depreciation, and amortization (EBITDA) grew to EUR 343.4 million.

Regional strengths, push for digitalization and high level of investment key success factors

The international provider of tailored financial services, which is part of the Otto Group, can largely attribute its increase in earnings to a substantial 31.3% increase in revenue in Eastern Europe. Other important success factors include the strong push towards digitalization and the cultural development of the EOS Group combined with the consistently high level of investment of EUR 651.3 million in secured and unsecured receivables and real estate.

“I feel very proud as I look back at the last financial year. It is the most successful year in the history of the EOS Group,” says Klaus Engberding, CEO of the EOS Group. “Above all, I would like to single out the tremendous progress we have made in digitalization, with EUR 25 million invested in expanding our core IT systems, and the focus on our cultural transformation process. The use of artificial intelligence and advanced data analyses will help boost innovation in our industry. And in uncertain times like in the wake of the coronavirus pandemic, in particular, reliable processes, highly professional receivables management and sustainable financing are more important than ever for companies. We can offer all of this to our customers and we expect successful growth for our business in the coming year too.”

Overview of key performance indicators:

 

2019/20

2018/19

Revenue (in EUR million)

of which
Germany

Western Europe
Eastern Europe
North America

853.1


303.3
232.0
266.7
51.0

813.7


341.1
220.9

203.2

48.5

EBITDA (in EUR million)

343.4

283.6

 

Differences may be shown in tables due to rounding.

For further key performance indicators, please see our online annual report.

Germany remains most important EOS market

Germany is again the strongest performing region in the EOS Group, with a 35.6% share of the consolidated revenue. The decline compared to the previous year to EUR 303.3 million resulted primarily from the sale of EOS Health Honorarmanagement AG. Even though fewer significant debt packages were offered on the highly competitive German market, EOS won crucial revolving portfolios and confirmed its leading position on account of its many years of experience and good reputation. Totaling EUR 236.0 million, the level of investment exceeded that of the previous year – particularly in the area of unsecured receivables.

“The success in Germany is primarily due to our operational excellence and intense sales activities in close proximity to our customers. Together with numerous digitalization initiatives and our outstanding reputation – also with respect to data protection – this makes us a reliable and attractive partner for our customers,” says Andreas Kropp, Member of the EOS Group’s Board of Directors and responsible for the German market. “To secure this position and our future viability, we are focusing our investments on our most important areas: employees, culture and technology.”

Substantial revenue increase in Eastern Europe leads to record high

With a EUR 63.6 million increase in revenue compared with the previous year to EUR 266.7 million in the region of Eastern Europe, EOS is thrilled to achieve a record high. This can be largely attributed to much higher revenues from receivables purchases, especially in Russia and Poland, but Croatia, Hungary, Serbia and Bulgaria also made significant gains in revenue. Other major drivers included the development of collection software “Kollecto +” and the resulting increased efficiency in the processing of receivables. In the last financial year, EOS in Eastern Europe also carried out significant transactions in non-performing loans (NPL). The highest NPL investments were made in Poland, Croatia, Russia and Hungary. In addition, with an NPL portfolio comprising EUR 350 million, Bulgaria made the largest secured debt purchase on the Bulgarian market to date.

“Our strong local expertise, our approach to dealing fairly with defaulting payers and our cooperation with customers, often across borders, are all paying off,” explains Marwin Ramcke, Member of the EOS Group’s Board of Directors and responsible for Eastern Europe. “As a result, we gained important momentum in secured and unsecured debt collection and could share knowledge and expertise within the Group. We also made substantial investments in secured debt portfolios in Slovenia and Serbia, and are now in a position to process secured and unsecured receivables in all the Eastern European countries in the best possible way,” says Ramcke.

Stable business performance in Western Europe

In Western Europe, the very pleasing operational business performance in Belgium, France and Austria resulted in a 5% overall increase in revenue, exceeding the previous year’s result. Therefore, the regional EOS companies again held their ground as the leading provider for debt purchasing. Despite persistently tough market conditions, France stood out and made significantly larger investments in both portfolios secured by real estate and unsecured portfolios. Belgium and Spain also increased their investment activities. The nominal value of a package of 47,000 receivables that EOS Aremas in Belgium purchased from bpost bank, for example, is EUR 36 million.

“The EOS Group is very well positioned in Western Europe. Thanks to our expertise and many years of experience, especially in banking and telecommunications, we are a preferred strategic partner for our customers,” comments Dr. Andreas Witzig, Member of the EOS Group’s Board of Directors and responsible for the Western European and North American regions. “We are making huge investments in big data and analytics and are helping to resolve problems relating to NPLs. Despite the coronavirus crisis, which has hit France and Spain particularly hard, we remain a reliable partner in the field of fiduciary services and debt purchasing,” confirms Witzig.

Growing investments in North America

With a five percent increase in revenue of EUR 2.6 million, the North American region was slightly above the previous year’s result. In particular, the strategic focus on debt purchasing, in which EOS invested a total of EUR 28.8 million, almost EUR 4 million more than the previous year, paid off in the USA. In Canada, revenue was markedly above the 2018/19 financial year and thus well above target. The focus on fiduciary services, in particular, was developed further.

“The North American market is a challenging environment for the EOS Group, but Canada is developing very satisfactorily,” comments Dr. Andreas Witzig, Member of the EOS Group’s Board of Directors and responsible for the Western European and North American regions. “We have become one of the market leaders in fiduciary collection there in recent years and have clearly exceeded the expectations for revenue and earnings for 2019/20. Along with our Canadian team, we are very proud of this. In the US, our increased investment in purchase of receivables is showing positive trends. We intend to continue this focus in the current financial year,” adds Witzig.

 

About EOS Group

The EOS Group is one of the leading technology-driven financial investors and an expert in the processing of outstanding receivables. The company's core business is the purchase of unsecured and secured debt portfolios. With over 40 years of experience, EOS offers some 20,000 customers in 26 countries around the world smart services for all their receivables management needs. Its key target sectors are banking, utilities, real estate and e-commerce. EOS employs more than 7,500 people and is part of the Otto Group.

 

For more information on EOS Group, please go to www.eos-solutions.com

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Budapest, July 7, 2020 – Euler Hermes Rating, one of Europe’s leading rating agencies, has once again given the credit standing of EOS Holding an A rating. For the 16th time in a row, EOS impressed the auditors with their very high, stable level of earnings and excellent capital structure. The rating assessment emphasized their many years of experience in the valuation, acquisition and recovery of non-performing receivables, their market leadership in Germany and strong position in the European market, in particular.

This builds confidence: Despite the coronavirus crisis, Euler Hermes rates the financial risk of EOS as low. Although there may be a decline in revenue and earnings in the short to medium term, the auditors again expect a good to very good level of earnings in the long term.

Sustainable investments on a substantial scale

In recent years, EOS has systematically stepped up its activities as a

financial investor and has established itself as a market leader in the purchase of debt packages in some countries. In the 2019/20 financial year, the company invested EUR 651.3 million in unsecured and secured receivables and real estate.

“We want to make substantial, sustainable investments in receivables packages in the coming years too,” points out Justus Hecking-Veltman, Chief Financial Officer of the EOS Group. “In this context, spreading our risk over several countries is very important. Nevertheless, we do not win every portfolio with our pricing models. In certain markets, we go through phases in which we do not succeed for a long period of time. Nevertheless, we are sticking firmly to the script, because this is what makes us a stable, soundly operating and reliable company, today and in the future.”

 

 

About EOS Group

The EOS Group is one of the leading technology-driven financial investors and an expert in the processing of outstanding receivables. The company's core business is the purchase of unsecured and secured debt portfolios. With over 40 years of experience, EOS offers some 20,000 customers in 26 countries around the world smart services for all their receivables management needs. Its key target sectors are banking, utilities, real estate and e-commerce. EOS employs more than 7,500 people and is part of the Otto Group.

For more information on EOS Group, please go to www.eos-solutions.com

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Almost a tenth of the Hungarian companies' revenue comes from the collection of late payments.

Budapest 25 February 2020 – According to the EOS Group study on European payment habits, a significant 8% of companies' revenue comes from the recovery of overdue receivables. One of Europe's leading debt management companies has interviewed 3400 corporate decision-makers in 17 European countries in its research.

 

One in two (51%) representatives of Hungarian companies said they would rely on an external partner to manage their debts, including not only the professional receivables management companies, but also service providers such as law firms. This is a 3 percentage-point increase over last year and is relatively high in Europe. 42% of all European surveyed companies work with external partners, which is a 5 percentage-point increase compared to the previous year's data.

 

An important factor in the performance of the economy is that most of the money collected by companies is used to pay off their debts (72%), while 49% of them use it to protect or create jobs. The first one shows a significant increase of 18 percentage points compared to the previous year, which shows that circular debt is a typical scenario in Hungary. 46% of the surveyed firms mentioned expansion and 29% mentioned R&D as being funded from managed debts.

 

Tamás Kraszna, head of EOS Hungary's Unsecured Collection Department, emphasized that the proper and professional handling of receivables has many positive effects on economic performance. “Companies finance a significant proportion of economic stimulus activities, such as job creation and expansion, from the revenue they generate” the expert said.

 

 

 

 

About EOS 2019 'European Payment Practices' Study

In the spring of 2019, EOS Group interviewed 3,400 financial experts in 17 European countries about their payment practices in their country. In Austria, Belgium, Bulgaria, Greece, UK, France, Poland, Romania, Russia, Slovakia, Spain, Croatia, Czech Republic, Switzerland, Germany, Slovenia and Hungary, 200 decision makers in the receivable management sector responded to questions about payment, economic trends and debt management over the past 12 years.

 

The EOS Group 

The EOS Group is one of the leading international providers of customized financial services. Its main focus is on receivables management, and with its 60 subsidiaries, more than 7,500 employees and 20,000 customers, it is one of the largest players in the market. Working in an international network of partner companies, the EOS Group has resources in more than 180 countries, and directly operates subsidiaries in 26 countries. The company's key target sectors are banking, insurance, utilities, telecommunications and IT companies. EOS is part of Otto Group.

 

For more information please go to: www.eos-solutions.com.

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Payment morale has improved by one percentage point compared to last year, however, improvement is faster in the region, according to this year's EOS Group research on European Payment Practices.

Budapest, 25th September, 2019 – 78% of the bills are paid on time by Hungarian customers, which is slightly below the Central and Eastern European ratio (80% pays on time). For the seventh time, Hungary participated in a survey conducted by one of Europe's leading receivables management companies. The survey asked about 3,600 decision-makers in 17 countries about the payment habits of corporate and private clients.

There is no significant change in Hungarian payment deadlines: in 2019, Hungarian companies were billed with an average 37-day payment deadline, which has not changed much in the last 5 years, despite the fact that European companies' average payment deadline has decreased from 37 to 33 days.

In 2019, 18% of the bills were paid late, which is one percentage point lower than last year's rate and it is the same as the Eastern European average. Putting the rates into 5 years perspective, there is a clear improvement in the payment habits of Hungarians, as in 2014 only 74% of bills were paid on time and 21% were late.

The proportion of irrecoverable debts is the same as last year, 4% of the invoices issued in Hungary are not paid at all, which is a significant 2 percentage points improvement compared to 2014.

There are similar reasons for non-payment and late payment for individuals and corporate clients. Clients of the corporate sector mentioned late payments by their own partnerts (53%), use of supplier credits (51%) and bankruptcy (48%) as the reasons for late payments and non-payments; while 68% of non-paying individuals referred to temporary financial problems and 53% to total insolvency. This latter rates increased significantly compared to last year (temporary financial problems - 60%, long-term insolvency - 45%). Intentional non-payment was mentioned by the surveyed companies in 29% of corporate clients, while in the case of private clients, 41% encountered the problem. This includes not only intentional fraud but also dissatisfaction or questioning the legality of the invoice.

Tamás Kraszna, head of EOS Hungary's Unsecured Collection Directorate, said: “This year's survey shows that Hungarian clients' willingness to pay is steadily improving, however, the rate of intentional non-payment has increased slightly for both corporate and private clients. Recovery of such debts is less effective with companies' internal claims management methods and capabilities, so involving an external, professional receivable management partner in the debt management process can help greatly in such cases. Every second (51%) Hungarian company surveyed employs an external partner, ”the expert said.

 

About EOS 2019 'European Payment Practices' Study

In the spring of 2019, EOS Group interviewed 3,400 financial experts in 17 European countries about their payment practices in their country. In Austria, Belgium, Bulgaria, Greece, UK, France, Poland, Romania, Russia, Slovakia, Spain, Croatia, Czech Republic, Switzerland, Germany, Slovenia and Hungary, 200 decision makers in the receivable management sector responded to questions about payment, economic trends and debt management over the past 12 years.

 

The EOS Group 

The EOS Group is one of the leading international providers of customized financial services. Its main focus is on receivables management, and with its 60 subsidiaries, more than 7,500 employees and 20,000 customers, it is one of the largest players in the market. Working in an international network of partner companies, the EOS Group has resources in more than 180 countries, and directly operates subsidiaries in 26 countries. The company's key target sectors are banking, insurance, utilities, telecommunications and IT companies. EOS is part of Otto Group.

 

For more information please go to: www.eos-solutions.com

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The average debtor is between 40 and 59 years old: 51% of cases can be linked to this age group, which is an increase of 2 percentage points compared to a year earlier – according to the research of EOS Group.

EOS Group, one of Europe's leading debt management companies, investigated hundreds of thousands of uncovered cases in Hungary in 2018. According to the results, more than half (51%) of debtors belong to the middle-aged population – 40-59 age group –, 29% belong to the 20-39 age group, and 20% belong to the age group over 60 years. Compared to 2017, the proportions changed slightly: the number of middle-aged debtors increased by 2 percentage points, the proportion of people over 60 increased by 1 percentage point, while the proportion of people aged 20-39 decreased significantly, by about 3 percentage points. This may indicate that the younger generations are managing their finances with increasing awareness and they are trying to repay their debts as soon as possible.

In terms of average payments per capita, the largest repayment amount is for bank debts, where an average payment is HUF 27,300, while in case of telecommunication debts this amount is HUF 17,500 and in case of utility debts it is HUF 15,700. The value of average payments increased by 11% compared to last year.

The research also covers the legal costs saved by early contact and installment payment arrangements. “It is important for all parties to pay the debt as soon as possible, as the related potential legal costs can be charged by the debtor. That is why we aim to reach such an agreement at an early stage which is acceptable to all parties. The average expected legal cost per case for legal debts was approximately HUF 58,078 in 2018” – said Tamás Kraszna, head of uncovered debt management at EOS Hungary.

 

The EOS Group 


The EOS Group is one of the leading international providers of customized financial services. Its main focus is on receivables management, and with its 51 subsidiaries, more than 7,000 employees and 20,000 customers, it is one of the largest players in the market. Working in an international network of partner companies, the EOS Group has resources in more than 180 countries, and directly operates subsidiaries in 21 countries. The company's key target sectors are banking, insurance, utilities, telecommunications and IT companies.

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UniCredit announces that, through its subsidiaries UniCredit Bank Hungary, it concluded an agreement in relation to the disposal on a non-recourse basis (pro-soluto) of a portfolio composed of retail mortgages, unsecured and overdrawn accounts receivables with the locally-licensed Hungarian financial enterprise EOS Hungary.

The portfolio consists entirely of Hungarian loans and has a total claim value of approximately EUR 28 million (HUF 9,0 billion).

Moreover, UniCredit Bank Hungary has signed with EOS Hungary an agreement for a 3 years forward flow program on the new NPL inflows in the mortgages, unsecured consumer, predefined SME loans and overdrawn accounts segments.

The portfolio sale and the forward flows agreement are part of the overall UniCredit Group’s on-going strategy to reduce non-performing exposure (“NPE”).

The impact of the portfolio sale will be reflected in second quarter 2019 accounts.

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Less than half percent of debts arrives in cash to receivables-management companies, while the share of post cheque payments decreased from 55% to 33% in 2018. The share of bank transfers increased to 66% – according to the research of EOS Group.

One of the leading receivables management group, EOS Group analyzed several hundred-thousand unsecured claims, which were managed in 2018 in Hungary. Results show that Budapest is the only city where cash payments pass 2% mark (2.8%), every other county is far below 1% in this payment method. The share of bank transfers increased from 42% to 66% last year, resulting in a decrease in post cheque payments (from 55% to 33%).

 

Regarding the prioritization of the different kind of debts, similar to last year, bank debts are the first, then telco debts and other public services get paid at last. “Smartphones and internet access have become so important and deeply embedded in the different segments of the society that in several cases these services are more important to debtors than basic public services. While in the past year, we mostly saw this phenomenon in the age group between 20-40 years, now it is clearly visible in almost every age groups” – says Tamás Kraszna, head of unsecured pre-legal collection department at EOS Faktor Zrt.

 

It is important to mention, that the later the repayment starts, the bigger the charges became. 

 

In case of a 100 000 HUF bank debt, which has a yearly default interest of 10%, the following approximate costs will appear after one year of latency:

 

+ 10 000,- default interest

+ 5 000,- the cost of the payment order

+ 5 000,- law cost of the payment order

+ 5 000,- the cost of the bailiff

+ 4 000,- law cost of the bailiff

+ 16 800,- bailiff commission

+ 8 500,- cost of on-site execution

Total: 154 300 HUF, which is 50% more than the original claim.

 

„It is our common interest to get the debts repaid as easy as possible – in an acceptable way for both parties. As we can say in the mentioned example, latency might be expensive, so we suggest to get in contact with the owner of the debt as soon as possible. A receivables management company has more flexibility in the field of making the payments possible – for example, has the opportunity to provide an installment based on the possibilities of the debtor” – emphasized Tamás Kraszna.

 

 

 

The EOS Group

The EOS Group is one of the leading international providers of customized financial services. Its main focus is on receivables management covering three key business segments: fiduciary collection, debt purchase and business process outsourcing. With around 7,000 employees and more than 51 subsidiaries, EOS offers some 20,000 clients in 21 countries around the world financial security with tailored services in the B2C and B2B segments. Being connected to an international network of partner companies, the EOS Group has access to resources in more than 180 countries. Its key target sectors are banking, utilities and telecommunications, along with the public sector, real estate, mail order and e-commerce. For more information please visit: www.eos-solutions.com.

 

 

Press contact

 

János Körömi – Clue PR – koromi.janos@cluepr.hu

 

 

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The Managing Director of EOS Faktor Zrt. will help bring about greater transparency and regulation on the Hungarian receivables management market

April 17, 2019 – The Association of Hungarian CMS Companies and Business Information Providers (MAKISZ) held a renewal meeting on March 27, 2019. At the meeting, a new 7-member Executive Board was appointed and Péter Thummerer, Managing Director of EOS Faktor Zrt. and EOS KSI Kft., elected President.

According to the new President, MAKISZ has become a major advocacy organization in the field of financial services in recent years. "The most important priority for us is to continue the excellent work started by the previous President. In the receivables management segment, our most challenging goal is to support the passing of sector legislation to provide greater transparency, regulation, and thus greater security for both debtors and market participants. Naturally, we will continue our extensive professional collaboration with the representatives of supervisory authorities as well," Péter Thummerer said.

MAKISZ was established in 1993 with the aim of bringing claims management companies and providers of business information services together through its professional activities and helping them protect their interests. These activities assist companies with collecting their legitimate claims, thereby maintaining their liquidity, and ensure that they have sufficient information about their existing or potential partners in order to reduce the risks involved in conducting their business. In addition, MAKISZ takes on an important role in training professionals, as it provides a large number of trainers for the Qualified Debt Management Training offered by the International Banker Training Company.

MAKISZ membership is open to any enterprise that meets the requirements of the statutes and ethical standards, and it has already established its ability to do business legally, effectively, and adequately in order to meet the client needs over the long term.

Members of the MAKISZ Executive Board: Péter Thummerer (President), Péter Felfalusi (Member of the Board), Dr. Hajnalka Csorbai (Member of the Board), Krisztina Jávorszky (Member of the Board), Kornél Bódizs (Member of the Board), Attila Kalocsai (Member of the Board), Gyula Antolik (Member of the Board), Ákos Nemes (Secretary).


About EOS Hungary
Find out more about EOS Hungary: https://hu.eos-solutions.com/en/


About EOS Group
The EOS Group is one of the leading international providers of customized financial services. As a specialist in the evaluation and processing of receivables EOS deploys new technologies to offer its some 20,000 customers in 26 countries financial security through smart services. The company's core business is the purchase of unsecured and secured debt portfolios. Working within an international network of partner companies, the EOS Group has a workforce of around 7,500 and more than 60 subsidiaries, so it can access resources in more than 180 countries. Its key target sectors are banking, utilities, real estate and e-commerce.

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Every second Hungarian company is using a partner for receivables management.

Budapest – 19th February. – 8% of total business revenue comes from managing receivables, according to the European Payment Practices research of EOS Group. One of the leading receivables management companies in Europe asked 3400 company stakeholders in 17 European countries.

 

48% of Hungarian company representatives stated that their company is fully or partly outsourcing receivables management to professional companies or law firms. This rate does not show significant differences compared to last year, but it is higher than the European average (37%).

 

The revenue coming from receivables management is mostly used for expenses, which are supporting the performance of the Hungarian economy. 54% of companies use this money to pay their own invoices, 50% use it for protecting and creating jobs. A significant amount of companies (46%) is increasing their scope of activities, while 38% spend the amount for R&D activities. 24% stated that their companies are investing this revenue on the stock markets.

 

According to Tamás Kraszna, head of the unsecured collection department at EOS Hungary emphasized that proper and professional management of receivables might have numerous positive effects on the performance of the Hungarian economy. “The research clearly shows that this kind of revenue is mostly being used for activities that support the national economy, like creating new jobs and a new scope of activities or R&D. For EOS, it is a key priority to handle late payments in a way which does not have a negative effect on the relations between the company and its clients” – said Tamás Kraszna.

 

 

 

About the “European Payment Practices” study 2018 of EOS

 

In the spring of 2018, by the charge of EOS Group, the independent market researcher, TNS Kantar, asked about 3,400 financial experts in 17 European countries about the payment habits in their country. 200 decision-makers within the receivables management sector in Austria, Belgium, Bulgaria, Greece, the United Kingdom, France, Poland, Romania, Russia, Slovakia, Spain, Croatia, Czech Republic, Switzerland, Germany, Slovenia and Hungary responded the questions about the payments, economic trends and receivables management in the past 8 years.

 

About EOS Group 


The EOS Group is one of the leading international providers of customized financial services. Its main focus is on receivables management, in particular the three segments fiduciary collection, receivables purchasing and business process outsourcing. With its workforce of around 7,000 and more than 55 subsidiaries, EOS offers some 20,000 customers in 26 countries around the world financial security through customized services in the B2C and B2B segments. Working in an international network of partner companies, the EOS Group has resources in more than 180 countries. The company's key target sectors are banking, insurance, utilities, telecommunications, the public sector, real estate and e-commerce.
 

For more information please go to: www.eos-solutions.com.

 

 

 

Press contact:

 

János Körömi – PR manager – koromi.janos@cluepr.hu

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Receivables management will be digitalized in the coming years

The companies see automatization and digitalization as the biggest challenges facing the industry.

 

Budapest – November 29, 2018 – According to EOS Group's study about European payment practices, 46% of companies consider automatization and digitization as the biggest challenges that the debt management profession will face over the coming years. Furthermore, 31% mentioned the big data, 26% said the cybercrime and according to 12%, the implementing of artificial intelligence are the key issues that the profession will have to deal with in the near future, according to the survey of 3400 experts surveyed in 17 countries.

 

Representatives of Hungarian companies were also asked about the consequences for their companies of late payments and unpaid bills. Respondents mentioned most often loss of profit (47%), payment problems (42%) and higher interest costs (38%). As a result of these consequences, 31% of companies respond by increasing prices, 27% to stop investing and 21% with dismissals and freezing of recruitment. 16% of Hungarian companies feel that their operation is in danger because of everyday payment problems.

 

Péter Thummerer, Executive Director of EOS Hungary, emphasized that the proper and professional management of claims is an important issue for the whole economy: “It is extremely important that we start dealing with late receivables as early as possible because the prospects are better than in a case of an older claim. Often, we can see that unpaid bills cause circular debt and even a whole chain of suppliers can get in trouble, which could possibly jeopardize hundreds or even thousands of jobs.” – said Peter Thummerer.

 

 

 

About the “European Payment Practices” study 2018 of EOS

 

In the spring of 2018, by the charge of EOS Group, the independent market researcher, TNS Kantar, asked about 3,400 financial experts in 17 European countries about the payment habits in their country. 200 decision-makers within the receivables management sector in Austria, Belgium, Bulgaria, Greece, the United Kingdom, France, Poland, Romania, Russia, Slovakia, Spain, Croatia, Czech Republic, Switzerland, Germany, Slovenia and Hungary responded the questions about the payments, economic trends and receivables management in the past 8 years.

 

About EOS Group 


The EOS Group is one of the leading international providers of customized financial services. Its main focus is on receivables management, in particular the three segments fiduciary collection, receivables purchasing and business process outsourcing. With its workforce of around 7,000 and more than 55 subsidiaries, EOS offers some 20,000 customers in 26 countries around the world financial security through customized services in the B2C and B2B segments. Working in an international network of partner companies, the EOS Group has resources in more than 180 countries. The company's key target sectors are banking, insurance, utilities, telecommunications, the public sector, real estate and e-commerce.
 

For more information please go to: www.eos-solutions.com.

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From 1st November, dr. Katalin Koncz is leading the unsecured legal debt collection department of EOS Hungary

The expert with legal education has been working on complex and responsible tasks for 20 years. Before joining EOS Hungary, dr. Katalin Koncz has worked for several state-owned companies. In 2011, she started working in a leadership position by DHK Receivables Management company. 

During these years she was the head of receivables management and had an important role in the board of management. Thanks to her strategic approach, she developed a new process, which generated the same or even higher income from receivables with lower amount of investment. She also made the call center and the customer service of the company more profitable and client friendly.

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Compared to last year, there was no significant change in payment morale – it was revealed by the latest research of EOS Group on European Payment Practices.

Budapest – 26th September, 2018 – 77% of the invoices are paid on time by Hungarian customers, so it can be said that the ratio has stabilized, which broadly corresponds to the regional average. Hungary has participated in the research for the sixth time this year, which was conducted by one of Europe’s leading receivables management companies and TNS Kantar research institute. In the survey, 17 countries, about 3400 decision-makers were asked about corporate and private customers’ payment habits.

There is no significant change in payment deadlines: in 2018, Hungarian companies issued their invoices with an average of 38-day payment deadline, just like a year earlier. The average payment deadline of invoices for private customers is 30 days, which is 10 days less than of invoices for business customers (40 days). In Hungary the payment deadlines are slightly longer than the Eastern European average (35 days).

In 2018, 19% of invoices were paid default – similarly to last year's rate, which is the same as the Eastern European average. If we look at the trends of recent years, there is a clear improvement in the payment habits of Hungarians, as in 2014, 74% of invoices were paid in time, while 21% were default.

The rate of bad debts is the same as last year, 4% of the invoices issued in Hungary are not paid at all, which shows a significant improvement of 2 percentage points compared to 2014.

Non-payment and late payment have similar reasons for private and business clients. Clients of the market players for the corporate sector mentioned the following causes of late payments and defaults: payment problems by other clients (54%), use of supplier loans (50%) and bankruptcy (46%); while 60% of non-paying individuals referred to financial problems and 45% to total insolvency. In the surveyed companies, intentional defaults were mentioned in 28% for business customers, and 40% met the problem in case of private customers. Beside intentional fraud, this ratio also involves dissatisfaction or the question of the invoice’s legitimacy.

Marianna Agárdi, Unsecured collection directorate of EOS Faktor Co. said: "This year's research shows that the positive payment behaviour of Hungarian customers has stabilized. Nevertheless, the rate of intentional default still remains fairly high. Debt collection of such debts is less effective with the companies’ internal receivables management methods and opportunities, so it could be helpful to involve an external, professional receivables management partner. External partners are employed by every second (48%) surveyed Hungarian company," said the expert.

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There is 8% more debt connected to women than to men – according to the research of EOS Group.

The EOS Group has investigated hundreds of thousands of debts managed in 2017, and the research revealed that although the ladies have accumulated mobile debts in 8% more cases, their average value – HUF 18,963 – is lower than men’s debts, with an average of HUF 22,366. The difference in the number of debts has changed over the past few years: in 2016, only 1.6% was the difference in favour of women, while the average payments increased significantly by 17% for men and 15% for women. This could happen due to the fact that mobile communication plays an increasingly important role in everyday life, so the society is spending more and more money on it.

In terms of age groups, the most mobile debts are related to people between 40-59 years, in the case of both genders – broadly every second one. This data is confirmed the statement according to which mobile online presence has become so vital for the younger age group that they often pay their mobile bill before any other public services.

During the research, experts have also found a significant change in the communication’s mode, although the number of emails about debts is still not very high. In 2017, 1.2% of debtors kept contact with the debt management company via email, which is double of the value measured a year earlier. Although digitalization seems to have started in this area, the postal letter and the phone are still the main channels of communication.

According to Marianna Agárdi, director of EOS Faktor Zrt., the typically affected social groups try to handle their financial data carefully and cautiously and they use online financial services less frequently than the average, so they do not prefer the electronic forms of communication.

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Hamburg, 10 July 2018 – Outstanding performance confirmed. For the 14th time in succession, EOS Holding has once again been given an ‘A’ rating by credit rating agency Euler Hermes Rating, providing renewed confirmation that the debt collection specialist enjoys a good credit standing. The auditors emphasized the company's market leadership in Germany and its strong market position in Western and Eastern Europe. The rating was also the result of the company's longstanding experience in processing non-performing receivables and in receivables purchasing.

“In the last financial year we have invested EUR 0.5 billion in receivables,” says Justus Hecking-Veltman, Member of the EOS Group’s Board of Directors and CFO. This shows how important this business segment continues to be for the EOS Group. “The acquisition of secured debt portfolios in particular is an attractive growth market for us,” explains Hecking-Veltman. This is also evident from the auditors' report, because this year Euler Hermes Rating specifically praised the company's ongoing expansion of expertise in real estate evaluation, development and realization. “We are now active in this business segment in eleven European countries and plan to expand into others.”

As a result, the auditors attested that EOS represents a low financial risk due to its very stable cash flow situation and continually high and consistent earnings level.

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The EOS Group interviewed 3400 companies in connection with GDPR in 17 countries of Europe, including Hungary.

According to one of Europe’s leading receivables management companies, EOS Group’s research, 41% of European companies feel that the new EU data protection and data management regulation known as GDPR is a priority. 16% of respondents think that they are partly affected by the regulation, 25% consider it totally irrelevant to their business, and 11% did not even hear about it.

If we examine the countries of Eastern and Western Europe separately, we can see that the Western European countries take the regulation more seriously, 45% of the companies say that their activity is highly affected by GDPR, while only 39% of the Eastern markets have the same opinion. In the West, mostly the Danish companies (74%), while in Eastern Europe, Polish (46%), Hungarian (45%) and Croatian (42%) companies consider the new regulation relevant for their operation.

Overall, the surveyed Hungarian companies rather regard GDPR as their burden, 74% expect more administration, 73% expect more bureaucracy and more data management, however, 72% also expect more data security from the new legislation. Half of the companies (49%) think that GDPR will increase their spending/expenditure, while 30% of them feel that their current business model is also in jeopardy.

Dr. Gyula Papp, EOS Hungary’s Legal and Compliance Director said: “GDPR, of course, also affects corporate receivables management processes. More than half of the surveyed companies (58%) said that they would optimize their internal business processes and transform them under the new regulations.” – the expert highlighted.

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Approx. the half percent of debts arrives in cash, post while post cheque payments decreased from 60% to 55% in 2017. The share of bank transfers is more than 50% in Budapest, Zala and Csongrád counties – according to the research of EOS Group.

One of the leading receivables management group, EOS Group analyzed several hundred-thousand unsecured claims, which were managed in 2017 in Hungary. Results show that Budapest is the only city, where cash payments pass 3% mark, every other county is below 1% in this payment method. The share of bank transfers increased from 37% to 42% last year, resulted in the decrease of post cheque payments (60% to 55%).

Regarding the prioritization of the different kind of debts, bank debts are the first, then telco debts, and at last other public services get paid. “Smartphones and internet access got so important and deeply embedded in the society that in several cases these services are most important to debtors than basic public services. This trend is clearly visible by the age group of 20-40 years” – says Marianna Agárdi, director of unsecured collection directorate at EOS Faktor Zrt.

It is important to mention, that the later the repayment starts the bigger the charges became. 

In case of a 100 000 HUF bank debt, which has a yearly default interest of 10%, the following costs will appear after one year of latency:

+ 10 000,- default interest

+ 5 000,- the cost of the payment order

+ 5 000,- law cost of the payment order

+ 5 000,- the cost of bailiff

+ 4 000,- law cost of bailiff

+ 16 800,- bailiff commission

+ 8 500,- cost of on-site execution

Total: 154 300 HUF, which is 50% more than the original claim.

It is our common interest to get the debts repaid as easy as possible – in an acceptable way for both parties. As we can say in the example mentioned, latency might be expensive, so we suggest to get in contact with the owner of the debt as soon as possible. A receivables management company has more flexibility in the field of making the payments possible – for example, has the opportunity to provide an installment based on the possibilities of the debtor” – emphasized Marianna Agárdi.

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From March, Tamás Lencsés, head of the Secured Debt Collection and Debtor Relationship Management, continues to work as a member of the Board of Directors and as a Managing Director.

From 1st of March, Tamás Lencsés joins Péter Thummerer, managing director, so the Hungarian subsidiary of one of Europe’s leading receivables management group – similarly to other EOS companies in the region – operates with dual management in the future. The expert also joins the Board of Directors of EOS Faktor Co.

Tamas Lencsés arrived to EOS Faktor Co. in September 2017 and he achieved great success with his team in a very short time. Among these, he played an important role in that EOS has performed its most valuable investments in Hungary in the past six months.

Péter Thummerer, EOS Faktor’s Chairman of the Board of Directors, said: “The following period has the potential to invest, so our Hungarian subsidiary, which has long been a stable and successful company, can continue to confidently contribute to the steady development of our group. We especially count on Tamás Lencsés’ expertise in this exciting period.

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From January, Marianna Agárdi leads the Unsecured Collection Directorate while Ferenc Nagy leads the Finance and Controlling Directorate at the debt management company.

Marianna Agárdi has completed management positions related to debt management and risk management at K&H Bank, CIB Bank and De Lage Landen Finance (DLL). In addition to her specialization in economics, she has a special SME finance qualification and she has been awarded several times for her leadership over the past few years.

Ferenc Nagy spent more than 15 years in BNP Paribas Leasing Solutions, five years as a Financial and Accounting Manager, and for the next 10 years as the Group’s Business Director. Ferenc Nagy has a master degree in Finance and Accounting and in Strategic Planning and Organization and he is also a Chartered Tax Advisor and Balance Accountant.

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